Shipping
Q: How long will my order take to arrive?
A: US customers have multiple shipping options available for both standard and expedited deliveries.
Our standard shipping rate arrives between 2-5 days. We also offer expedited 2 day service.
We utilize a variety of carriers (UPS, Fedex, UPS, etc.) to ensure a speedy and reliable delivery.
Canadian customers have a single standard shipping rate (5-7 days) available.
Q: I haven’t received tracking information yet. What’s going on?
A: Don’t worry! Tracking information can take some time for the carrier to generate - expect about 24 - 48 hrs after placing your order for a tracking number to be sent your way.
If you are well outside this time-frame, please shoot us a note using the contact form and we can sort it out for you.
Q: My tracking information is showing a delivery, however I have not received my shipment.
A: This happens quite often, so no need to worry. It is likely that your parcel is waiting for you at your local post office. The carrier may have attempted delivery and no one was home, or simply made a mistake.
Your best bet is to contact your local post office with your tracking information, and schedule a pick-up or re-delivery.
If this doesn’t solve your problem, shoot us a note using the contact form and we can help you out.
Q: I haven’t received my headphones, and it’s been much longer than the expected ship time. What can I do?
A: First off, check your tracking to see if there’s been any delays with the shipment.
If you need assistance, give us a shout using the contact form below, and be sure to include your order #. We will get to the bottom of it!
Q: Do you ship to the UK and EU?
A: Yes! We ship to the United Kingdom and the entire European Union:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Q: How long will it take a UK order to arrive?
A: All UK shipments will be dispatched from our UK warehouse, which is located just outside of London.
Since UK shipments are dispatched locally, they can arrive as quickly as 2 days.
Q: How long will it take a EU order to arrive?
A: EU orders are shipped from our EU warehouse, which is located in the Netherlands. Delivery takes a bit longer, and delivery times can vary - generally, 3-10 days. Customers will be given a delivery timeframe at checkout.
Q: Are your prices VAT inclusive?
A: No. VAT will be charged at checkout.
Q: Will I be charged in my home currency?
A: We support checkout in USD, GBP EUR, CAD, AUD, and are continuously on-boarding new currencies.
Our website automatically detects the country you are in, and shows the appropriate currency.
If for some reason you are seeing the wrong currency, simply go to the upper right corner of the website to toggle a different currency.
Q: Does your 30 day performance guarantee and 1 year warranty apply to UK/EU customers?
A: Yes. UK/EU customers are covered by our 30 day performance guarantee and one year warranty.
For UK/EU returns, we reserve the right to charge customers return shipping costs.
Do you ship to Australia and New Zealand?
Yes, we ship to both Australia and New Zealand from our warehouse in China.
How long does it take for an Australia/New Zealand order to arrive?
Generally, you can expect between 7 and 14 business days for an order to arrive in Australia and New Zealand.
Which Asia markets do you ship to?
We ship to China, Hong Kong, Singapore, Taiwan, Thailand, Vietnam, Malaysia, Indonesia, Philippines and South Korea.
Where do Asia orders ship from?
All Asia orders ship from our warehouse in China.
