Poor quality
0 Stars
Subject: Urgent – Defective Charging Case & Protective Silicone Case
Dear [Recipient],
I expect my hard charging case to be replaced immediately—it cracked from a fall of less than two feet. Now, I’m forced to hold it together with tape, which is completely unacceptable for a product meant to protect my device.
To make matters worse, the newly purchased protective silicone case is just as disappointing—the eyelets for the tether rope have already ripped. The material is far too soft, and the tether simply cuts right through it. These eyelets must be reinforced, or the case is useless for its intended purpose.
This level of fragility is unacceptable. I need a resolution now. Please advise on the next steps.
Frustrated,
George Alvarado
CEO, SunnyLife Inc.
818-395-1979